Data Retention Policy
Account holder information is held by MediaFire in accordance with our Terms of Service and Privacy Policy.
MediaFire takes your privacy seriously and is not in the business of tracking you; we are in the business of helping you store, share, and access your data. We work hard to collect the minimum information possible to facilitate a great user experience with the powerful features you use on our website, mobile apps, and other associated platforms.
| Feature | Free | Premium |
| Access Logs | 30 days | 30 days |
| Business Customer Logs [1] | N/A | 10 years |
| Account Metadata and Files | Up to 30 days after deletion | Up to 30 days after deletion |
| Records Required for Legal Compliance | 10 years | 10 years |
| Payment Metadata | N/A | 30 days after subscription is canceled |
| Debug Data | Up to 1 year | Up to 1 year |
| 3rd Party Analytics [2] | Varies based on platform | Varies based on platform |
| App Debug Data [3] | Varies based on platform | Varies based on platform |
- Security logs include detailed records of all downloaded, uploaded, or changed content. Security logs are a feature available to Business Accounts only.
- An example would be Google Analytics which we use to see non-personally identifiable traffic and usage trends.
- Such as Apple or other platforms may retain to enable use of the app or the platform.
Abandoned Accounts
In order to maintain a high level of service for our active users and paid users, MediaFire removes abandoned data after a period of total and complete inactivity.
To be exceedingly clear, if you access your Free registered account from our Web or Mobile platforms, or any service using the MediaFire API once per eight (8) months, your account will never be considered abandoned or removed. Free unregistered accounts may be considered abandoned after fourteen (14) days of inactivity. Paid accounts, such as Personal, Professional, and Business customers, are never considered inactive while maintaining an active subscription.
Content is retained in accounts based on account activity and not individual file activity. What this means is your data does not have to be shared for your account to be considered active. Data is only removed when the account is considered completely inactive for a period of time.
If we are considering a registered account abandoned, we will send 2 emails, an initial and final notice, over 15 days urging the user to access their account. Accessing your account at that time through our Web or Mobile platforms, or through any MediaFire API enabled service will prevent removal. It is not possible to notify unregistered account users since no contact email address exists.
Downgraded Accounts – Premium to Free
When a premium user downgrades, or is downgraded, to a free account, the free storage limit is imposed on the account. If an account has a volume of data greater than the free storage limit at the time of downgrade, or thereafter, excess data is at risk of being deleted. Users should manage their data prior to downgrade to eliminate the possibility of lost data.
Content Retention
MediaFire retains content indefinitely for Free registered and unregistered accounts that are not considered abandoned (see above for details on Abandoned Accounts). The content of MediaFire paid accounts, such as Personal, Professional, and Business, is always retained indefinitely.
MediaFire retains your content, even after it’s emptied from your trash can, for a short period of time to allow for accidental deletion recovery. After this period, we fully flush the data for your security and protection. There is no way to speed up this flushing of content. In the event your data was deleted incorrectly and you are within this deletion window, please immediately contact customer service for assistance.
User deleted files (files manually emptied from the user’s Trash folder) are usually retained for up to 3 weeks (21 days) from the date the Trash was emptied. Exceptions may occur on a case-by-case basis, as law requires or as MediaFire solely determines. After the 3 week (21 days) retention period, the files may be unrecoverable.
Revised: May 11th, 2020